Head of Engineering
August 2024 - Present
- Led a multicultural and distributed org of up to 5 Senior EMs, 1 Agile Coach, and 42 ICs. Reached company's record eNPS (9.29/10)
- Designed and executed technical strategy and engineering roadmap aligned with business which enabled acquisition of premium customers and SOC 2 Type 2 certification
- Boosted engineering throughput by +125% by modernizing the SDLC through targeted AI adoption and workflow optimisations while keeping strict quality standards
- Mitigated enterprise risk and drastically reduced Shadow AI by architecting an AI Tech Radar and compliance framework, incorporating automated vulnerability scans via the Anthropic Cyber Verification Program
- Reduced AI operational expenditure and prevented cost scaling, capturing a conservative $500K+ in annualized cost avoidance by restructuring licensing models, championing AI literacy and cost-effective adoption across multiple departments, backed by a self-conceived and self-implemented AI spending analytics platform
- Evolved EM and IC roles for the AI era while fostering cross-functional value streams based on DDD principles
- Aligned with Product and Support to prioritize quality initiatives, accomplishing a ~70% reduction of global defects and reducing response time to critical requests by ~95%, cutting support costs, improving NPS and ensuring SLA compliance for enterprise/premium customers
- Reduced security issues by ~60% by creating and implementing a structured vulnerabilities management process